Returns and Exchange

Return Policy 

At MrCare.ca, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward return policy to ensure your peace of mind. Please read the following details regarding our return process: 

1. Eligibility for Returns We accept returns on most products within [X] days of the delivery date. To be eligible for a return, the following conditions must be met: 

The item must be unused and in its original packaging. The product must be in resalable condition, meaning it has not been damaged or altered. You must have the original proof of purchase (order number, receipt, or invoice).

 2. Non-Returnable Items Certain products may be non-returnable, including: 

Custom-made or special-order products. Clearance or discounted items marked as final sale. Opened or used items (unless defective). HVAC systems that have been installed, unless there is a defect in workmanship or materials. 

Please refer to the product description or contact our customer service team if you’re unsure whether your item is eligible for return. 

3. Return Process To return an item, follow these steps:

 Contact Us: Email us at [email protected] or call 123456789 within [X] days of receiving your order. Include your order number and the reason for your return. 

Return Authorization: Our team will provide you with a Return Authorization (RA) number and return instructions. Do not return items without prior authorization. 

Prepare the Item: Package the product securely in its original packaging to prevent damage during transit. Please include the original receipt or order confirmation with your return.

 Ship the Item: Return the item to the address provided by our team. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product. 

4. Refunds and Exchanges Once we receive the returned item and verify its condition, we will process your return: 

Refunds: Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping charges are non-refundable, unless the return is due to a mistake on our part or a defective product. 

Exchanges: If you prefer an exchange, we will ship the replacement item once we have received and inspected your return. Please contact us to discuss availability and options. 

Processing Time: Refunds and exchanges are typically processed within [X] business days from the time we receive your returned item.

 5. Damaged or Defective Items If you receive a damaged or defective product, please notify us within [X] days of delivery. We will guide you through the return process and provide a replacement, repair, or refund based on the situation. In cases of damaged items, we may require photographic evidence to assess the damage.

 6. Restocking Fees Certain products, particularly large or bulky items, may be subject to a restocking fee. If applicable, the fee will be deducted from your refund. Our customer service team will inform you of any restocking fees before you proceed with your return. 

7. Order Cancellations You can cancel your order before it has been processed or shipped. If the order has already been shipped, you may return the items as per the guidelines above. Please note that once the order is in transit, you will need to follow the standard return process.

 8. Contact Us If you have any questions or concerns regarding returns, please feel free to contact us. Our customer service team is happy to assist you. 
MrCare.ca Email: [email protected] 

We appreciate your business and strive to ensure a hassle-free experience with every purchase. 

Thank you for choosing MrCare.ca! Your satisfaction is our priority.

For information about how to contact us, please visit our contact page.